Privacy Policy
Ally Counselling
Last updated: September 2026
At Ally Counselling, I respect your privacy and understand the importance of keeping your personal information safe.
This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, contact me, make an enquiry or engage with my services.
Ally Counselling is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who I am
Ally Counselling is an independent counselling practice based in Western Australia, providing counselling and wellbeing support to women, including online services.
For privacy enquiries, you can contact me at:
Email: hello@allycounselling.au
2. What personal information I may collect
Depending on how you interact with my website and services, I may collect information such as:
your name
email address and other contact details
information you provide when making an enquiry
your preferred contact method
information you provide when joining a group or service waitlist
information you voluntarily provide about your circumstances or support needs
information necessary to provide counselling or wellbeing services
information relating to appointments and communications with you
technical information about your visit to my website, such as browser type, device information and general website usage information.
Some information you may provide to me in connection with counselling is sensitive information, including health information. I treat this information with particular care and only collect, use and disclose it where permitted or required by law and where reasonably necessary for providing my services.
3. How I collect personal information
I generally collect personal information directly from you.
This may occur when you:
complete a contact or enquiry form on my website
contact me by email
join a group or service waitlist
request information about my services
book or attend an appointment
communicate with me during the course of counselling or another service.
My website may also collect limited technical information automatically when you visit, including information associated with cookies and similar technologies.
I do not knowingly collect personal information from children through this website.
4. How I use your information
I may use your personal information to:
respond to your enquiries
communicate with you about services or appointments
provide counselling and wellbeing services
understand your needs and provide appropriate support
manage bookings, administration and payments
maintain appropriate professional and administrative records
improve the operation and accessibility of my website
manage website security and prevent misuse
meet legal, professional or regulatory obligations
respond to requests, complaints or concerns about my services.
I will only use your personal information for purposes that are reasonably necessary for my business and services, or for another purpose permitted or required by law.
5. Sensitive information
Counselling may involve the collection of sensitive information, including health information.
I recognise that this information is particularly private. I will take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
Where sensitive information is collected for counselling or wellbeing services, it will generally be collected directly from you and used for the purpose of providing and managing your care and services, or as otherwise permitted or required by law.
6. Website forms
If you use a contact, enquiry or waitlist form on my website, the information you provide is used to respond to your enquiry or manage the relevant service or waitlist.
Please avoid including detailed or highly sensitive personal information in a general website enquiry form unless I specifically ask you to provide it.
Website forms are not intended to replace the secure client documentation and communication processes used once you engage with Ally Counselling.
7. Cookies and website analytics
My website is hosted using Squarespace.
The website may use cookies and similar technologies that are necessary for the website to function, as well as cookies that help me understand how visitors use the website.
Where applicable, you can use the website's cookie settings to manage your preferences regarding non-essential cookies.
Squarespace may collect certain technical and usage information as part of providing website hosting and related services.
I may also use Squarespace's built-in website analytics to understand general website activity, such as which pages are visited and how visitors find the website. This information is used to understand and improve the website rather than to identify individual visitors.
8. French translation
My website uses Weglot to provide French-language translations.
When you use the French version of the website, Weglot may process information necessary to provide the translation service and may use cookies or similar technologies associated with its service.
Weglot operates as a third-party service provider and has its own privacy practices.
9. Third-party services
Some aspects of my website and business administration may rely on third-party service providers.
These may include providers of:
website hosting and website services
email and business communication
website translation
appointment or practice-management services
payment processing
other services required to operate my practice.
Where a third party processes personal information on my behalf, I take reasonable steps to use appropriate providers and to protect personal information in accordance with my privacy obligations.
Third-party providers may have their own privacy policies and may handle information in accordance with their own legal obligations.
10. Email and electronic communication
I use email to communicate with clients and prospective clients.
My business email address is hello@allycounselling.au.
Please be aware that ordinary email is not always completely secure. If you need to provide sensitive information, I may direct you to a more appropriate or secure method of communication.
11. Disclosure of personal information
I do not sell your personal information.
I will only disclose personal information where reasonably necessary for providing my services, operating my practice, meeting legal or professional obligations, or where you have consented to the disclosure.
Depending on the circumstances, information may be disclosed to service providers who assist me with practice administration, technology, bookings, payments, email, website hosting or other business functions.
Information may also be disclosed where required or authorised by law, including where necessary to address a serious or imminent threat to a person's life, health or safety.
12. Overseas disclosure
Some technology and service providers used by Ally Counselling may store or process information outside Australia.
Where this occurs, I will take reasonable steps to manage personal information in accordance with applicable Australian privacy requirements.
Because third-party providers may change their infrastructure or service arrangements over time, the countries in which information may be processed can also change.
13. How I store and protect personal information
I take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps may include using password protection, access controls, secure systems and reputable service providers.
No method of electronic storage or transmission can be guaranteed to be completely secure. If I become aware of a data breach involving personal information, I will respond in accordance with my legal obligations.
14. How long I keep personal information
I retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by law, professional obligations or legitimate business purposes.
Different types of information may therefore be retained for different periods.
15. Accessing or correcting your information
You may request access to personal information I hold about you and ask that inaccurate or incomplete information be corrected.
To make a request, please contact:
I will respond to your request within a reasonable period and in accordance with applicable privacy requirements.
In some circumstances, I may be unable to provide access to particular information where an exception under privacy law applies. If this occurs, I will explain the reason where I am permitted to do so.
16. Privacy concerns or complaints
If you have a concern about the way I have handled your personal information, I encourage you to contact me first so that I can understand and address your concern.
You can contact me at:
I will consider your complaint and respond within a reasonable period.
If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC provides information about privacy rights and complaints at:
Office of the Australian Information Commissioner (OAIC)
17. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my services, website, technology or privacy obligations.
The most recent version will be published on this website with the date of the latest update.
18. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Ally Counselling
Email: hello@allycounselling.au
Location: Perth, Western Australia